The Claim Orders screen in the Delivery Driver Panel allows eligible drivers to browse and claim available orders. This feature is designed to give drivers flexibility in choosing deliveries based on their location and availability.
Claim Orders Overview
Drivers can view available orders, check order details, and claim deliveries in real time.
How to Claim Orders
- Open the Claim Orders tab in the driver panel
- Tap on any order to view its details
- Select one or more orders using the checkboxes
- Click the Claim Orders button to confirm
- To view all assigned orders, click View Assigned Orders
Claim Requirements
A driver can claim orders only if:
- The driver has the claim orders permission enabled
- The driver has a city set in their billing address
These requirements ensure that only eligible, location-aware drivers can claim orders.
Which Orders Can Be Claimed
Orders will appear in the claim screen only if they meet all of the following conditions:
- Order status is Processing
- No delivery driver has been assigned yet
- The order is marked as claimable by the system
- The order is not a local pickup
- The order does not contain virtual products
These filters ensure that only valid, shippable orders are available to drivers for claiming.
Notifications
Once a driver successfully claims one or more orders:
- An email notification is sent to the driver
- Admin and vendor notifications are also triggered
- The orders move from the available list to the driver’s assigned queue
SMS notifications are not sent for claimed orders.
Summary
The Claim Orders screen offers a fast and flexible way for drivers to choose which orders they want to deliver. It’s optimized for mobile, fully integrated with assignment logic, and ensures drivers only see orders they are allowed to take.
Let us know if you need help setting up claim permissions or adjusting claim rules.