If navigation is not launching correctly for a delivery driver using Local Delivery Drivers for WooCommerce Premium, please follow the steps below to troubleshoot the problem.
1. Check the Order Address
The most common reason for navigation failure is an invalid or unrecognized address.
- Open the order shipping address in Google Maps
- Make sure the location is found and displays correctly
- If not, edit the address in the WooCommerce order screen to match the correct format recognized by Google Maps or other navigation services
If the address is incorrect, the navigation link may not open or may lead to the wrong location.
2. Test the Navigation App or Device
Sometimes the issue is with the device or app being used:
- Confirm that the driver has a supported navigation app installed (such as Google Maps or Apple Maps)
- Ensure the mobile device has internet access and location services enabled
- Try opening a navigation link from a different order to see if the issue is consistent
If only one address fails but others work, the problem is likely with the address itself.
3. Still Having Issues?
If navigation continues to fail even with valid addresses and working devices, please contact us with the following information:
- A description of the issue
- The order ID where navigation is failing
- The type of device and app used for navigation
Send the details to apowerfulwp@gmail.com and we’ll help you resolve the issue.