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Terms & Conditions

1. Introduction

These Terms & Conditions govern your access to and use of the PowerfulWP website, products, plugins, software, services, customer portal, API services, credits, messaging services, documentation, and support.

By accessing our website, purchasing our products, creating an account, purchasing credits, or using any of our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you must not use our website, products, or services.

Throughout this document:

  • “PowerfulWP”, “we”, “our”, and “us” refer to PowerfulWP.
  • “Customer”, “user”, and “you” refer to any person or business using our website, products, or services.
  • “Products” refers to our WordPress plugins, apps, add-ons, documentation, software, and related files.
  • “Platform Services” refers to our customer portal, API services, messaging services, credits system, SMS, WhatsApp, email, phone numbers, integrations, and related services.

2. Plugin Licensing

Unless otherwise stated, all PowerfulWP WordPress plugins are licensed under the GNU General Public License (GPL) version 2.0 or later.

Purchasing a plugin grants you access to:

  • Plugin download files
  • Plugin updates
  • License key activation
  • Documentation
  • Technical support for the purchased license period

You may use our GPL-licensed plugins on the number of websites permitted by the license you purchased.

You may not:

  • Resell, sublicense, or redistribute license keys
  • Share access to your account or downloads with unauthorized users
  • Remove copyright notices or branding from proprietary portions of our software where prohibited
  • Misrepresent our products as your own

3. Product Compatibility and Warranty Disclaimer

All products sold and distributed by PowerfulWP are provided on an “as is” and “as available” basis.

We make no guarantees that our products will function exactly as you expect, meet your specific business requirements, or be compatible with every third-party plugin, theme, hosting provider, browser, device, API, or software environment.

We guarantee only that our products will function on a clean installation of supported versions of:

  • WordPress
  • WooCommerce
  • PHP
  • Supported third-party APIs where applicable

Compatibility issues may arise due to:

  • Third-party plugins
  • Third-party themes
  • Custom code
  • Hosting limitations
  • Server configuration
  • Outdated software
  • Modified WooCommerce or WordPress environments
  • Browser extensions or caching tools

We are not responsible for:

  • Data loss
  • Revenue loss
  • Lost orders
  • Delayed deliveries
  • Incorrect rates or calculations
  • Downtime
  • Security incidents caused by third-party services
  • Conflicts caused by third-party software
  • Failed notifications caused by external providers

To the maximum extent permitted by law, PowerfulWP disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

4. Support Policy

Technical support is available only to customers with an active license or subscription.

Support includes:

  • Assistance with installation
  • Basic setup guidance
  • Bug investigation
  • License activation help
  • Troubleshooting issues directly related to our products

Support does not include:

  • Custom development
  • Custom coding
  • Custom integrations
  • Server administration
  • Theme modifications
  • WooCommerce store configuration
  • Third-party plugin troubleshooting
  • SEO services
  • Performance optimization unrelated to our plugins
  • Data entry or store setup

Support is provided through:

  • Email
  • Support forms
  • Documentation
  • Knowledge base articles

We do not guarantee:

  • Immediate responses
  • Resolution times
  • 24/7 availability
  • Custom solutions
  • That every issue can be resolved

For yearly licenses, support and updates are available for one year from the original purchase date unless the subscription renews.

For lifetime licenses, support and updates are provided for the lifetime of the product, not necessarily the lifetime of the customer.

A product may reach end-of-life if:

  • It is discontinued
  • It becomes commercially impractical to maintain
  • Third-party dependencies are discontinued
  • WordPress or WooCommerce changes make the product unviable
  • Our company changes ownership or business direction

5. Automatic Updates

Automatic updates are available only to customers with an active and valid license key.

If your license expires:

  • Automatic updates will stop
  • Download access may be restricted
  • Technical support may no longer be available

You may continue using the last version downloaded before expiration, subject to the GPL license.

6. Orders, Payments, and Billing

By placing an order, you authorize us and our payment providers to charge your selected payment method.

We may use third-party payment providers such as:

  • Stripe
  • PayPal
  • Freemius
  • Paddle
  • Other payment processors

You are responsible for ensuring your billing information is accurate and up to date.

We reserve the right to:

  • Reject an order
  • Cancel an order
  • Limit quantities
  • Block transactions flagged as suspicious
  • Refuse service to anyone for fraud, abuse, or violation of these Terms

Subscription products may automatically renew unless canceled before the renewal date.

You are responsible for managing your subscription through your account area.

7. Delivery of Digital Products

After successful payment, you will receive:

  • A receipt or order confirmation
  • Access to download files
  • License key information
  • Account access where applicable

Most deliveries are automatic and immediate, but delays may occur due to:

  • Payment review
  • Fraud checks
  • Email delivery issues
  • Technical problems

If you do not receive your purchase details, you should contact us.

8. Refund Policy for Plugin Licenses

This section applies only to plugin license purchases made through PowerfulWP.

We offer a 30-day refund window for plugin purchases.

Refund requests may be approved if:

  • The request is made within 30 days of purchase
  • The product cannot perform its basic advertised functionality
  • You contacted support and gave us a reasonable opportunity to resolve the issue
  • The issue is directly caused by our plugin and not third-party software

Refunds will generally not be granted for:

  • Change of mind
  • Lack of needed features
  • Compatibility issues with third-party plugins or themes
  • Failure to read product descriptions or documentation
  • Hosting limitations
  • User error
  • Delays in setup
  • Failure to renew a license
  • Purchases made more than 30 days earlier

We reserve the right to deny refund requests that we believe are abusive, fraudulent, or inconsistent with this policy.

9. Customer Accounts

You are responsible for maintaining the confidentiality of:

  • Login credentials
  • Passwords
  • License keys
  • API keys
  • Authentication tokens

You are responsible for all activity under your account.

You must notify us immediately if you believe your account has been compromised.

We may suspend or terminate accounts involved in:

  • Fraud
  • Abuse
  • Unauthorized sharing
  • Spam
  • Illegal activity
  • Chargebacks
  • Harassment of staff
  • Excessive system abuse

10. Customer Portal, API, Credits, SMS, WhatsApp, and Messaging Services

The following terms apply to the PowerfulWP customer portal, API services, messaging services, SMS, WhatsApp, credits, phone numbers, sender IDs, webhooks, integrations, and all related platform features.

10.1 Credits and Prepaid Balances

Credits are prepaid units used to pay for messaging services, phone numbers, notifications, API requests, or other services.

Credits:

  • Have no cash value
  • Are non-transferable
  • Are non-refundable except where required by law
  • Cannot be exchanged for cash
  • May expire if required by law or disclosed at purchase

We may adjust credit pricing, message pricing, or service pricing at any time.

Unused credits are generally not refundable.

Refunds or adjustments for credits may only be granted in cases of:

  • Duplicate charges
  • Proven billing errors
  • Technical errors caused directly by our platform
  • Legal requirements

10.2 Messaging Services

Messaging delivery depends on third-party providers, carriers, networks, telecom operators, WhatsApp, SMS gateways, email providers, and internet connectivity.

We do not guarantee:

  • Delivery speed
  • Delivery success
  • Carrier acceptance
  • Message routing
  • Message availability
  • WhatsApp approval
  • Number approval
  • Sender ID approval
  • Phone number registration

You are responsible for:

  • Obtaining recipient consent
  • Managing opt-in and opt-out requests
  • Complying with CTIA rules
  • Complying with carrier requirements
  • Complying with WhatsApp policies
  • Complying with anti-spam laws
  • Complying with privacy laws
  • Complying with local regulations in every country where messages are sent

You may not use our services for:

  • Spam
  • Fraud
  • Phishing
  • Harassment
  • Illegal content
  • Misleading promotions
  • Unsolicited marketing
  • Adult content
  • Gambling
  • Hate speech
  • Malware
  • Unauthorized political messaging

We reserve the right to suspend or terminate any account that violates these rules.

10.3 Phone Numbers and Sender IDs

Where applicable, customers may purchase or use phone numbers, toll-free numbers, local numbers, alphanumeric sender IDs, or WhatsApp-enabled numbers.

Availability depends on third-party providers and local regulations.

We do not guarantee:

  • Availability of specific numbers
  • Long-term ownership of numbers
  • Approval of sender IDs
  • Porting success
  • Carrier approval

You are responsible for keeping all required registration and verification information accurate.

10.4 API Usage

You may use our API only for lawful business purposes.

You may not:

  • Abuse rate limits
  • Attempt to reverse engineer our systems
  • Use stolen credentials
  • Scrape data from our platform
  • Interfere with service performance
  • Use the API in a way that harms other customers

We may apply limits, throttling, suspensions, or bans at our discretion.

11. Acceptable Use Policy

You agree not to use our website, products, services, portal, or API to:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Distribute malware
  • Attempt unauthorized access
  • Abuse support staff
  • Send spam
  • Circumvent billing systems
  • Impersonate another person or company
  • Interfere with the operation of our services

12. Intellectual Property

All content on PowerfulWP, including but not limited to:

  • Plugin code
  • Branding
  • Logos
  • Graphics
  • Documentation
  • Product descriptions
  • Marketing materials
  • Videos
  • Screenshots
  • Website design

is owned by PowerfulWP unless otherwise stated.

You may not copy, reproduce, sell, distribute, or modify our proprietary content without written permission.

13. Third-Party Services

Our products and services may integrate with third-party providers including:

  • Google Maps
  • SMS providers
  • WhatsApp
  • Stripe
  • PayPal
  • WooCommerce
  • WordPress
  • Cloud hosting providers
  • Carrier networks

We are not responsible for:

  • Third-party outages
  • API pricing changes
  • Service discontinuations
  • Carrier delays
  • Rate limits
  • Changes to third-party policies
  • Third-party security incidents

Your use of third-party services may also be subject to their own terms and policies.

14. Limitation of Liability

To the fullest extent permitted by law, PowerfulWP shall not be liable for:

  • Lost profits
  • Lost revenue
  • Lost business opportunities
  • Lost data
  • Service interruptions
  • Indirect damages
  • Consequential damages
  • Special damages
  • Punitive damages

Our total liability for any claim relating to plugin purchases shall not exceed the amount paid for the relevant product.

Our total liability for Platform Services shall not exceed the amount paid for Platform Services during the previous 12 months.

15. Indemnification

You agree to defend, indemnify, and hold harmless PowerfulWP from any claims, damages, liabilities, losses, expenses, and legal fees arising from:

  • Your misuse of our services
  • Your violation of these Terms
  • Your violation of laws or regulations
  • Your messaging content
  • Your customer disputes
  • Your use of recipient data

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

You are responsible for ensuring that your own use of customer data complies with:

  • GDPR
  • CCPA
  • CTIA requirements
  • Carrier regulations
  • Local privacy laws

17. Changes to Terms

We may modify these Terms at any time.

Updated versions will be posted on this page.

Your continued use of our website, products, or services after changes are published constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where PowerfulWP operates, without regard to conflict of law principles.

19. Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

20. Contact Information

For support, billing questions, legal requests, or other inquiries, please contact:

PowerfulWP
Website: https://powerfulwp.com
Support: https://powerfulwp.com/contact-us/